FAQ's
Below FAQ are some common concerns of our clients before purchasing from us, if you have other questions, please send them to sales@huntingtonlane.com.au
Yes, we do, please contact us for more information.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
No, unfortunately we are not open to the public. The only way to purchase our items is online or via one of our retailers.
What payment methods does Huntington Lane accept?
At this stage our main payment gateway is Paypal, where we accept - Visa, MasterCard, and Paypal. You don't need to have a Paypal account and can checkout as a guest.
You may find the following on your statement: Paypal, Huntington Lane or Carter Sinclair Pty Limited
We use Paypal as they are the most secure payment platform currently available on the market.
Please view our warranty information page - Huntington Lane Warranty Information
We deliver all items for free to East Coast Metro areas - Sydney, Brisbane and Melbourne. All areas outside these locations will need to have a delivery charge applied to them.
Delivery normally occurs within 1-2 weeks. Where possible we will contact you and provide a specific date range of the expected delivery window. From time to time the delivery to specific locations will exceed our usual delivery window, however we will do our best to let you know an estimated time at purchase.
Yes, we deliver Australia-wide. In some cases we may not be able to deliver certain items to the door in regional or remote areas.
No, unfortunately we cannot deliver to PO Boxes.
Yes, in most cases we can, however there are many variables to take into consideration when purchasing from outside Australia. Please contact our sales department for more details.
We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 7 days of receipt of your items. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer. To help us process your return as quickly as possible, please contact us via sales@huntingtonlane.com.au to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit). Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund will be processed and applied to your credit card or original method of payment as soon as possible. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Huntington Lane for it to be available as credit and for it appear on your credit card account statement. Alternatively, you may wish to choose Huntington Lane “Store Credit” instead of a refund. Huntington Lane store credit may be used for future purchases via the Huntington Lane website. Where store credit is chosen, Huntington Lane will send you an email as confirmation of the store credit having been applied to your account. The credit will appear in your Huntington Lane account, which is accessible by signing in to the website and accessing the My Account section. If an item is faulty, you may return it at any time. Returns to our corporate offices cannot be accepted.